{"id":118,"date":"2015-03-02T09:39:18","date_gmt":"2015-03-02T09:39:18","guid":{"rendered":"http:\/\/www.eurotext.jobs\/en\/?page_id=118"},"modified":"2017-04-06T08:00:08","modified_gmt":"2017-04-06T06:00:08","slug":"memoq-support","status":"publish","type":"page","link":"https:\/\/eurotext.jobs\/en\/memoq-support\/","title":{"rendered":"The Eurotext memoQ support form"},"content":{"rendered":"<div class=\"parallax-container\" data-parallax=\"scroll\" data-bleed=\"10\" data-image-src=\"\/wp-content\/uploads\/sites\/5\/2017\/03\/gruen_01.jpg\"> <div class=\"parallax-window\"> <div class=\"parallax-slider parallax-banner__content\" style=\"\"><h1 class='parallax-banner__headline'>The Eurotext memoQ support form<\/h1><p class=\"parallax-banner__text\"><\/p><\/div> <\/div> <\/div>\n<div class='content-column content-column-row '><div class='content-column full_width'>\n<h2 style=\"text-align: center;\">IMPORTANT INFORMATION &#8211; PLEASE READ FIRST<\/h2>\n<p>We here at Eurotext will do whatever we can to help our resources with technical questions and issues.<\/p>\n<p>What we need from you is some very <strong>detailed information<\/strong> about the problem you have encountered, so that we can help you to the best of our ability and get you back to work asap.<\/p>\n<p><strong>This is how you can help us to help you:<\/strong><\/p>\n<ul>\n<li>Fill out all the mandatory fields <strong>correctly<\/strong>, making sure to follow the <strong>examples provided<\/strong>.<\/li>\n<li>Eurotext Support must be able to reproduce any error you find in order to offer suitable help. Make sure to describe the <strong>exact steps<\/strong> leading to this error message. The more detail, the better.<\/li>\n<li>Important: Make sure to include your <strong>memoQ version and build number<\/strong>\u00a0in the relevant field. (<a title=\"Where do I see the memoQ version number?\" href=\"https:\/\/eurotext.jobs\/en\/memoq-version\/\">Where do I see the memoQ version number?<\/a>)<\/li>\n<li>Make sure to state the memoQ project name, your target language, and the name of the document in which the error occurred.<\/li>\n<li>When adding a screenshot, please make sure that the <strong>entire memoQ application window\u00a0<\/strong>is visible, and not only the section where the error occurred. (<a href=\"http:\/\/www.take-a-screenshot.org\/\" target=\"_blank\" rel=\"noopener\">How do I create a screenshot?<\/a>)<\/li>\n<li><strong>Copy<\/strong> the <strong>entire\u00a0text of the error message<\/strong> show in the error window. Where a button &#8220;More&#8221; is available, <strong>open the dialog and copy\u00a0the entire text<\/strong> of the error message. (<a href=\"http:\/\/kilgray.com\/memoq\/2015\/help-full-en\/index.html?general_error_messages.html\" target=\"_blank\" rel=\"noopener\">How do I copy error messages?<\/a>)<\/li>\n<li>Make sure to\u00a0<strong>contact<\/strong> <a title=\"helpdesk@eurotext.de\" href=\"mailto:helpdesk@eurotext.de\" target=\"_blank\" rel=\"noopener\">helpdesk@eurotext.de<\/a> immediately, should there be any change in the error behavior. The best option in this case would be to send a reply of the copy you received of your initial form mail to us.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Got it? Let&#8217;s go!<\/strong><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f122-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/118\/#wpcf7-f122-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"122\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f122-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p>First name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vorname\" \/><\/span>\n<\/p>\n<p>Last name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Email address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Order\/Job No.*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"AuftragJob\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Example: O-41321-TRA-003\" value=\"\" type=\"text\" name=\"AuftragJob\" \/><\/span>\n<\/p>\n<p>memoQ Version (incl. Build No.)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"memoQ\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Example: 7.5.53\" value=\"\" type=\"text\" name=\"memoQ\" \/><\/span>\n<\/p>\n<p><strong>Error description<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fehlerbeschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"fehlerbeschreibung\"><\/textarea><\/span>\n<\/p>\n<p><strong>Error message<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fehlermeldung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"fehlermeldung\"><\/textarea><\/span>\n<\/p>\n<p><strong>Screenshot<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Screenshot\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"Screenshot\" \/><\/span>\n<\/p>\n<p>\n\t<font size=\"-1\">(* = Mandatory field)\n\t<\/font>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><div class='clear_column'><\/div><\/div><div class='clear_column'><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"full-width-page.php","meta":{"footnotes":""},"class_list":["post-118","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Eurotext memoQ support form &#187; 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